Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Samples can only be refunded due to shipping errors.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@casamonte.com. Our return mailing address and studio drop-off location is: 3714 Southwest 30th Avenue, Fort Lauderdale, Florida 33312, United States

Contact info@casamonte.com with your order number and reason for the return. We will review the reason and confirm whether your return is approved. After approval, we will provide return instructions. You may return your item by mail or drop it off at our studio at the address above. For ordinary returns, you are responsible for return postage. Items sent back without prior approval will not be accepted. For damaged, defective, or incorrect items, please contact us so we can review the issue and provide instructions.

You can always contact us for any return question at info@casamonte.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right..

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We accept exchanges for eligible items under the return window and conditions above. Exchanges are subject to a 25% restocking fee. Contact info@casamonte.com with your order number and exchange request so we can review it and provide approval and instructions before you send or drop off your item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. For approved returns, we will issue your refund to your original payment method within 10 business days after we receive your returned item. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we received your returned item and you have not received refund confirmation, please contact us at info@casamonte.com.