HAVE A QUESTION?
FREQUENTLY ASKED QUESTIONS
Please see below for answers to common questions from customers
Shipping
How much is shipping?
Free Shipping on orders of $20 or more.
When will my order arrive?
Depending on where you are located, samples are shipping from Florida. East Coast 1-3 Business days, Midwest 2-4 Business Days and West Coast 3-6 Business Days.
Do you ship internationally?
Yes we do, please give us a call @ 954-400-7000, 855-40-MONTE or email us at info@casamonte.com to coordinate with our team.
Payment & Orders
Do you offer refunds?
We offer refunds on orders that were shipped incorrectly or mishandled/damaged.
Do you offer gift wrapping?
This is not something that we usually do, we can accommodate this on a case by case basis.
Is your packaging sustainable?
Our packaging is sustainable, we use only recycled materials that can be recycled again.
Product Care
What is your warranty?
All our products have a 10 year warranty.
How do I care for my products?
All our products come with a care and maintenance guide, please be sure to read this.
Do you use ethically sourced materials?
All our materials are ethically sourced, we do provide origins on all our products on their perspective brochures.
Contact
Still have questions? We're happy to help! Please email us at info@casamonte.com and we will get back to you within 24 hours.